How we handle your data

Last updated: July 2024

Cedmobi Care is designed to support group homes by securely managing operations and sensitive information. This policy outlines what data we collect, how it is used, and the safeguards we maintain to protect your organization.

1. Information we collect

Organization details such as home name, administrator information, and staff accounts.
User activity within Cedmobi Care including log-ins, form submissions, and workflow actions.
Technical data such as device type, browser, IP address, and time zone.
Support communication you send to our team for troubleshooting or onboarding.

2. How we use information

To operate and improve Cedmobi Care’s tools for documentation, compliance, and staff management.
To provide customer support and notify you about updates relevant to your home or workflows.
To analyze usage trends to enhance reliability, speed, and user experience.
To comply with provincial regulations, audit requirements, and legal obligations.

3. Sharing and disclosure

We do not sell or rent your information. Data may be shared with vetted service providers who support hosting, security, analytics, or communication services. These partners are required to operate under strict confidentiality and data-protection standards. Information may also be disclosed if required by law or necessary to protect users, residents, or the integrity of our platform.

4. Data security

We apply industry-recognized security practices including encryption, access controls, continuous monitoring, and regular security reviews. While no digital system is fully immune to threats, we continually strengthen our platform to protect sensitive group home data.

5. Data retention

We retain information for as long as your organization maintains an active Cedmobi Care account or as required to meet legal, regulatory, or auditing obligations. When information is no longer needed, we securely delete or anonymize it.

6. Your choices

Request access, correction, or deletion of your personal information, subject to applicable laws.
Update notification preferences or opt out of non-essential messages.
Manage cookie settings in your browser, noting that some platform functions may require cookies to operate correctly.

7. Contact us

For questions about this Privacy Policy or Cedmobi Care’s data practices, contact us at admin@cedmobi.com.